FAQs

How do I start an order?

We’ve tried to make the process of choosing and ordering your awards as easy and stress-free as possible – just create an account, select products to be added to your cart (along with the engraving details), enter credit card details and we’ll take care of the rest.

When can I expect my goods?

Please take care to ensure that you have allowed sufficient time for completion, engraving of the order and for delivery. Goods will generally be delivered within 8 to 14 working days, depending on transport arrangements and locality.

What are your stock levels like?

With the vast range of different products in various sizes and colours (65,000 plus) it is not possible for us to keep stock on hand of every item – but we do have a lot.

Supplies that are not immediately on hand can usually be supplied in 8 – 14 working days. In some cases items may have been discontinued or there will be only limited stocks available. Where there is a problem in supplying the chosen goods we will make every effort to supply a suitable alternative.

Are there special costs for logo work?

All logo or artwork will incur a one-off charge of $30.00

If we already have your artwork on file there is no further charge.

Are there special costs for engraving work?

Engraving costs are included in the prices of all products shown on this website.

How should I format logos or images for upload?

We can use almost any format for your graphic, logo or image, but .jpg or .pdf are commonly used and very acceptable.

Please try to ensure your image has enough definition to replicate well at the required size. If in doubt, please send us what you have and we will work through it with you via our contact form.

How should I format engraving details for upload?

We prefer to receive your engraving details for large orders as an Excel worksheet.

Please design the excel sheet so that each vertical column contains information of a specific type:

e.g. Column A for names, Column B for the award type, Column C for grade or division.

What if I can't find what I'm looking for?

We have tried to display a good selection of the available awards on this website, but there are many more available in the manufacturers’ catalogues.

If you haven’t found exactly what you are looking for maybe you can track it down at one of the following links.

http://www.trophies.com.au/

http://www.trophiesgalore.com.au/

http://www.differenttrophies.com/