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CUSTOMER TESTIMONIALS
Don’t take our word for it, hear it from our satisfied customers
Loretta Wesley
02:50 16 Dec 20
Have always received friendly and excellent service. Prices are very reasonable. Have been back numerous times over 24 years.
Anastasia Sandjaya
10:02 10 Dec 20
DON'T BOTHER! Horrible customer service - I called pleasantly asking if they had an engraver on site (after introducing myself and asking for her name), and they said they did have one but they were flat out.I told them I needed to get a trophy for the weekend, and they condescendingly said, "We are sold out and flat out because... everyone is booking last minute." I proceeded to say that that's fine if they couldn't get it done by the weekend, but asked what my options were. The lady said she didn't know and that it depends on what it is I wanted to get, I quoted the product number as per their website, but she said she didn't have time to "Put it together for tomorrow so they couldn't help me."I reiterated that I didn't need it done by tomorrow, but asked what timeline they could give me, and she kept saying "I don't know." I was also confused by why she said she needed to put it together, because if they had stock (as per their website), why would they need to put it together?So I asked what she meant, and if I just needed to come in, pick the trophy and get it engraved on site, or that they would need to put the trophy together (order it in) and that they didn't have time?The first lady gave up, and said she didn't get what I was asking and was going to pass me on to someone else, even though she was the one confusing me. Immediately, without asking me for my name or introducing herself, the other lady just said, "Yeah we're busy so we can't help you." I had to ask if this was the same lady or different, to which she said, I'm different but I heard the whole conversation and we can't help you.I again repeated myself to say I understood that I didn't need it done by tomorrow (although it was ideal), but asked what my timeline it would be if I placed an order now. To which she repeated that she didn't know. I also asked if I could come in tomorrow, grab a trophy and get it engraved (either at their property or a cobbler could have done the same job), and they said no because it depends what they had in the show room.So I asked to clarify if they were a retail shop with stock or if they were just a show room and had to order 'parts in'. Before I finished asking the question, they interrupted me and said "No we are a retail shop." Rudely, with nothing to add. They also asked how many I needed, and when I said one, they started speaking to me like I wasn't worth their time.They were rude, condescending, and unhelpful. It's basic customer service to offer your customers another option if you are unable to meet their needs. They should fire the two ladies that were on today 10th December, or atleast retrain them, as their website stated that I could order it right now, ENGRAVED, and get it picked up tomorrow. So not sure why they couldn't assist me.Don't bother coming - rude customer service, I'll be taking my business (and future business elsewhere), you should too.read more
Wade Ninness
03:44 09 Jul 20
I was looking for a motorsport trophy at short notice I ended up calling and Jan was fantastic. Sent me a range of trophies and prices to choose from. The trophy I chose was surprisingly good quality for the price. Very happy with the service.
Mitchell Davies
12:45 02 Jul 19
Bob and Jan were so helpful, helping me out for my last minute trophie needs! They were professional, friendly and made me so welcome and involved in the whole process! Thanks so much guys, I will be back!!
David Minutillo
07:35 02 Jul 19
POOR CUSTOMER SERVICE / DAMAGED GOODS - Dropped off three Leatherman Knives to be engraved - when I picked them up they were in plastic bags that were full of water from the engraving process which had caused surface rust to the brand new knives. Bob offered to remove it but still charged us full price. Jan got extremely irate when I... went to pick them up and didn't want to believe they had caused the damage even though Bob had seen it with his own eyes. She called me difficult, ripped the bag out of my hand sending the knives flying across the shop and kicked me out. Never in my life have I been treated this way in a shop, especially when the stuff up was theirs to begin with! A bit of a discount and a sorry would of sufficed!read more
SHELBY Mcevoy
01:00 04 May 18
Would recommend Jan & Bob 100%. they have been making our custom trophies for our Bull Terrier Club for a few years now. Always easy to deal with, even under tight deadlines. Trophies always turn out great
Njeola M
01:47 03 Nov 15
I ordered personlised beer glasses online which clearly weren't going to get here on time before our wedding. I rang around with only 3 days to try and get some replacements made so we had something to give the groomsmen on the day. They wiped up exact copies of what I had ordered in two days for us with no extra fee and for less then... half the price I paid for the online ones. Same quality as the ones I bought online. Would definitely use them again and recommend them. read more
Vanessa Hinge
11:31 23 Mar 15
I have recently dealt with this company and found them to be both professional and well priced. I was uncertain as to which trophies to select and was guided through the selection process by the owner Jan. She certainly knows her products and went out of her way to contact me the following day to ensure I was happy with the selections I... had made.I would highly recommend this company for their excellent service, their prompt delivery of products and their fabulous customer service. A gem of a find for our school!Yale Primary Schoolread more
ABOUT US
Whether you need a simple update to a perpetual trophy, trophies for a quiz night or a swag of medallions for the Minkey team, the staff at ALLSPORTS TROPHIES are the people to see. We believe we are the best trophy shop in Australia!
We have a great range and great prices, and we back it up with the best service and on-time, on-budget delivery.
And of course, we won’t be beaten on price. If you have a genuine written quotation we guarantee to beat it.
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